Privacy Policy Overview
How your personal information is collected, used, and protected
Introduction to Our Policy
This policy describes how Gorgonnova collects, manages, and protects your information. We are committed to handling your personal data responsibly and complying with privacy laws in Malaysia.
We keep your information confidential and implement suitable security measures. By using our services, you agree to the practices and terms described in this policy.
Information We Collect
We collect personal details provided directly by you and data gathered automatically via website use. This information helps us deliver efficient, customized window cleaning services.
Information You Provide
- • Full name you enter on our contact forms
- • Email address and phone number you provide
- • Details about your property or cleaning needs
- • Preferences for service type and timing
- • Any feedback or comments you share
Automatically Collected Data
- • Device information like browser type and version
- • Pages you visit and actions you take
- • Website traffic and interaction data
- • IP address and general location
- • Cookie identifiers for secure site access
How We Use Information
Information is used to tailor window cleaning services, improve our website, and communicate with you as needed.
- • Processing service bookings and requests
- • Responding to your queries and feedback
- • Improving service quality and website experience
- • Providing scheduling reminders or updates
- • Ensuring website security and integrity
- • Meeting legal or regulatory requirements
- • Internal analytics and statistical assessments
Our Commitment: We respect your privacy and strive to safeguard your data by using physical, electronic, and managerial safeguards at all times.
How We Share Data
We do not sell your personal information. It may only be shared with trusted partners or when required by law to deliver services.
Third-party Service Providers
Select partners help process your requests, manage appointments, and maintain our website under strict privacy terms.
Legal and Regulatory Requirements
Data may be disclosed if legally obligated for investigation or compliance.
Aggregated Data Usage
We may use anonymized data for research, analytics, or service improvement.
Your Privacy Rights
You may access, modify, or request the deletion of your personal data. Contact us for support or questions regarding these rights.
- • Request information about data we hold
- • Ask for corrections to incorrect information
- • Request deletion of personal information
- • Request transfer of your data
- • Object to specific data uses or processing
- • Request limited use of your data
To exercise privacy rights, reach our support team via the contact details below.
How We Protect Data
Gorgonnova applies administrative and technical security measures to prevent loss, misuse, or unauthorized access.
Technical Safeguards
- • Firewall protection on our online platforms
- • Data encryption during transmission
- • Secure backup protocols
- • Routine vulnerability scanning and patching
Organizational Measures
- • Staff training in data protection practices
- • Access controls for confidential information
- • Strict supplier agreements
- • Periodic privacy policy reviews
How Long We Store Data
Personal data is retained only as long as necessary for service delivery, legal obligations, or resolving disputes.
- • Kept while your account is active
- • Analytics retained for ongoing improvement
- • Stored for follow-up and support
- • Invoices and receipts kept per compliance
- • Opt-in communications managed on request
Data is deleted when no longer needed or by your request.
Data Transfers Outside Malaysia
Data may be sent to international servers for hosting or support, subject to protective measures under Malaysian law.
- • Transfers use secure protocols
- • Partners bound by confidentiality agreements
- • Only necessary data is shared abroad
- • Transparency maintained at all times
Cookies and Tracking
Cookies help enhance your website experience, remember preferences, and provide usage statistics.
Types of Cookies Used
- • Required for core website features
- • Used for traffic analytics
- • Enhance user experience settings
- • Enable site support tools and features
You can manage or reject cookies in your browser settings at any time.
Policy Updates and Changes
We may update our privacy policy. Major changes will be announced on our website or through other channels.
- • Notice via our homepage
- • Direct email if we have it on record
- • Clear change log online
- • Updates dated at the top of policy
Your continued use of our site means you accept the latest policy version.
Contacting Gorgonnova About Privacy
For privacy questions or data rights requests, contact us at the information below.
Gorgonnova
Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone: +60 9-121 8016
Email: content@gorgonnova.sbs
Last updated January 22, 2026
Effective as of January 22, 2026