Terms and Conditions of Service Use
These Terms and Conditions oversee how you may access and use the Gorgonnova website and window cleaning services in Malaysia. Please read them carefully before using our site or services.
Last revised on January 5, 2026
Acceptance of Terms
By choosing to use Gorgonnova services or browsing our site, you confirm you have read, understood, and agree to these Terms. If you do not agree, you must not use our offerings.
Definitions
The following definitions clarify key terms in this agreement for your understanding.
Service means window cleaning offered by Gorgonnova, either residential or commercial, in Malaysia.
User means an individual or entity accessing or requesting our services via the website or other channels.
Content includes all information, text, visuals, and submissions on the Gorgonnova site.
Site means the gorgonnova.sbs online platform operated by Gorgonnova.
Service Usage Guidelines
You must provide accurate information, follow safety instructions, and use services only for lawful, intended purposes.
Eligibility
Users must be at least 18 years of age and able to enter a binding contract as per Malaysian law.
Use by minors is strictly prohibited.
Your Responsibilities
All users must respect these guidelines and maintain polite communication with our staff.
Prohibited Uses
These examples highlight actions not allowed on our site or services.
Intellectual Property
All content, logos, graphics, and service methods are the intellectual property of Gorgonnova or its partners. Unauthorised use, copying, or distribution is not permitted.
User Submissions
You may post reviews or feedback, provided it is honest, accurate, and non-infringing.
User Content Rights
By submitting content, you grant Gorgonnova royalty-free, non-exclusive rights to use, display, or publish such material for promotional and service enhancement purposes.
Privacy and Data Use
Your information is managed as outlined in our privacy policy, which addresses collection, safeguarding, and sharing practices. Please read our policy for details.
View privacy policySite and Service Disclaimer
Gorgonnova seeks to maintain accurate, updated content but does not guarantee results for every user or cleaning request.
Important Notice
Results may vary due to factors like window type, condition, environment, or frequency of service.
Limitation of Liability
We are not responsible for indirect or consequential damages arising from site use or service outcomes.
Indemnification
Users must indemnify Gorgonnova for losses due to breaches of these terms or improper conduct.
Resolving Disputes
In the event of disagreements, we encourage amicable solutions first.
Arbitration
Disputes not resolved informally may be submitted to binding arbitration under Malaysian law.
Arbitration applies only within legal limits and does not restrict statutory rights.
Online Dispute Resolution
Users may opt to use digital resolution tools or third-party mediation for complaints.
Start online dispute processSeverability
If a provision is invalid, remaining terms stay enforceable and in effect.
Complete Agreement
These Terms form the entire understanding. Other agreements or understandings are excluded.
Applicable Law and Jurisdiction
Terms are governed by the laws of Malaysia. Courts here have exclusive jurisdiction.
Termination
We may suspend or terminate site access for rule violations or misuse of our services, with notice when feasible.
Modifications
These Terms may be updated at any time. Continued use means acceptance of any changes.
Contact for Terms of Service
Reach out if you have questions or concerns about these terms.
Email contact: content@gorgonnova.sbs
Phone number: +60 9-121 8016
Postal address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Effective from: January 5, 2026
Version: 1.1